Services

Bio-hazard declaration for subscribers from 26.11.2020

Warranty terms

Transport is free of charge within Estonia for orders €100 or over. A transport fee of €6.10 will be added to orders with a total value of less than €100.
The following rules apply when returning goods by courier:

• The goods must be undamaged and in their original packaging.
• The original packaging of the goods must be enclosed in transport packaging (either place the original packaging into a larger box or into a padded envelope).
• Fill the empty space between the original packaging and the transport packaging (e.g. with newspapers) to keep the original packaging from shifting.
• For fragile goods, mark in large letters on the transport packaging in a visible place: “ATTENTION! FRAGILE!”
• When returning goods for reasons attributable to the customer by transport ordered by Semetron, the customer shall pay a transport fee:
  • (a) a double transport fee when returning all the goods;
  • (b) a single transport fee when returning the goods in part.
• Record and annex to the record for the return of medicinal products.